Return Policy

As of May 30, 2024

CONDITION OF ITEMS

At South Loop Loft, we take pride in curating a collection of unique Vintage items that embody vintage quality and character. It's important to note that these items may possess slight imperfections, adding to their distinctive charm. For your peace of mind, we provide a Condition Report for each item, highlighting any noticeable imperfections.

To ensure that you make an informed decision, we invite you to reach out to us with any additional questions before your purchase. Our team is dedicated to providing the information you need to feel confident in your choice. Additionally, the listed pricing for items purchased online or in our showroom does not include shipping, packaging, or delivery unless specifically noted otherwise.

Returns

All sales at South Loop Loft are considered final. We encourage our clients to address any hesitation or seek more details before making a purchase. We are more than happy to share additional photos and answer any questions you may have. A firm 16% restocking fee applies to canceled orders for items purchased through South Loop Loft before shipment is released. This applies to all orders, including orders made directly on www.thesouthlooploft.com

Please be aware that external conditions beyond our control may influence the life expectancy of furniture. As such, South Loop Loft does not assume or offer any warranty on vintage, refinished, customized, or reupholstered items once it leaves our Showroom or Warehouse. We appreciate your understanding of our policies, and our team is here to assist you throughout your buying journey.

REFUSED DELIVERIES

Note that if you refuse to accept the shipment of any products purchased by you, South Loop Loft reserves the right to charge you any associated costs, fees, and expenses incurred by South Loop Loft arising from such refusal, including, without limitation, any return shipping fees, restocking fees, and/or fees for rescheduling delivery attempts.

SHIPMENT OF THE WRONG ITEM(S)

If you have received the wrong item, you must submit a claim to South Loop Loft within 72 hours of the delivery date by emailing us at info@thesouthlooploft.com and providing documentation evidencing the incorrect item was shipped (for example, a copy of the packing slip and your order confirmation, along with a picture of the incorrect product), and we will begin to investigate. All investigations into and the determination of whether an incorrect product was shipped, shall be at South Loop Loft ’s sole and absolute discretion and is final. Should South Loop Loft conclude the incorrect item was shipped, South Loop Loft will provide you with a return shipping label for the incorrect item and will ship the correct product to you as long as it is available at the time of contact, at no additional cost to you.

DAMAGED PRODUCTS:

A product may be considered “defective” if it breaks, disintegrates or does not function in accordance with the product instructions and/or documentation, in each case, within 24 hours of first use, under normal use conditions and subject to adherence with all applicable use guidelines for proper care, cleaning and preservation.

A product may be considered “damaged” if the product arrives with visible damage that renders it unable to function or perform or visibly/cosmetically intolerable.

A “defective" and/or “damaged” product does not include (1) natural variances in the product, including but not limited to grain in wood, bubbles in glass, slight differences in color or print, or appearing slightly different in person as compared to the image of such product on the computer; (2) defects or damages arises from the failure by you or any other person to adhere to applicable use and/or care guidelines; or (3) defects or damages resulting from your, or any third party’s misuse, abuse, negligence, or improper or unauthorized use of the products. 4) Age related wear for a vintage product; meaning signs of patina, wear to wood, slight irregularity with color and finishes; small scratches to glass or stone; evidence of use.

Upon receipt of returned goods for damaged or defective items, South LoopLoft reserves the right to deny a refund if the merchandise does not meet return policy requirements. Returns will not be processed until the item has been received by South Loop Loft and inspected by our team; please allow 3-5 business days for an inspection report.

To submit a claim for a damaged or defective product, you must send us an email at info@thesouthlooploft.com within 48 hours of your receipt the product and include:

At least 2 photos of the product reflecting its condition.
A detailed description of the damage and/or defect to the product.

LOST PRODUCTS:

If you have not received your UPS, Fed Ex or USPS shipped product within 48 hours of expected delivery, you can submit a claim for a lost product by emailing us at info@thesouthlooploft.com and we will begin to investigate.

A product may be considered “lost” if a shipping carrier is unable to locate it or provide reliable insight into its status. A “lost" product does not include (1) stolen products or product misplaced by you; (2) products that are misdelivered, misplaced, or lost due to a customer’s failure to provide accurate and up to date shipping information; or (3) delays in transit, for any reason. If your tracking information shows that your package was delivered, but you can't find it please do the following within 48 hours of expected delivery:

Verify the shipping address.
Look for a notice of attempted delivery.
Look around the delivery location for your package.
Find out if someone else accepted the delivery, unless you have health or safety concerns about doing so.
Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival.

REVIEW & RESOLUTION PROCESS OF CLAIMS FOR LOST OR DAMAGED PRODUCTS

We will use reasonable efforts to promptly review your claim and will provide you written notice via email of our acceptance or rejection of your claim. All investigation into any damaged, defective and/or lost items shall be conducted by South Loop Loft , and the determination of whether a product is damaged, defective and/or lost, shall be at South Loop Loft ’s sole and absolute discretion, and is final.

For the avoidance of doubt, any claim for lost, damaged and/or defective products shall not be deemed accepted unless and until South Loop Loft has provided you with written notice of its acceptance.

If we accept a claim for a lost product, subject to availability, South Loop Loft will use reasonable efforts to ship a replacement product and will provide tracking details and information upon shipment. If we are unable to procure a replacement, we will refund you the fees (including shipping fees) paid by you for the product.

If we accept a claim for a damaged or defective product that we have found to be repairable or salvageable (which shall be determined in our sole discretion), we will offer you the option to either (1) have the product repaired by a service providers at no cost to you, or (2) receive a replacement, subject to availability, in which case, South Loop Loft will use reasonable efforts to ship a replacement product, and will provide tracking details and information upon shipment. If you choose to replace the product instead of having the product repaired, you will be responsible for the shipping fees for such replacement. South Loop Loft will not issue refunds for any damaged or defective product that we have found to be repairable or salvageable.

If we accept a claim for a damaged or defective product that we have found to be unrepairable or unsalvageable (which shall be determined in our sole discretion), subject to availability, South Loop Loft will use reasonable efforts to ship a replacement product, at no additional cost, and will provide tracking details and information upon shipment. If we are unable to procure a replacement, we will refund you the fees (including shipping fees) paid by you for the product.

If South Loop Loft issues a refund or replacement for a damaged or defective or lost Product, we will process the replacements or refund after we have received the applicable product. Please allow at least 7-10 business days from our receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company and your billing cycle. We will notify you by email when your return has been processed. Replacements are subject to availability, and South Loop Loft does not and cannot guarantee the availability of any product.