shipping + returns
Thank you so much for visiting South Loop Loft. We work hard to provide you with a smooth buying experience and want each guest to be delighted with their purchase.
CONDITION OF ITEMS
The majority of items we sell are vintage, unless otherwise stated. Some signs of wear are expected, including items described as in excellent vintage condition. If you have any questions or concerns about a piece and its condition, please contact us for additional photos and details prior to purchase.
Outside conditions beyond the control of South Loop Loft can affect the life expectancy of any furniture, and South Loop Loft neither assumes nor offers any warranty on any vintage, or refinished/reupholstered items.
Listed pricing for any item purchased online or in the showroom does not include shipping, packaging or delivery unless otherwise noted.
RETURNS
All Sales Are Final. If you have any hesitation prior to purchase or would like more details, we would love to share more photos and answer any questions! South Loop Loft neither assumes nor offers any warranty on vintage, or refinished/reupholstered items after items leave our showroom.
SHIPPING & HANDLING
South Loop Loft provides Shipping + Delivery services locally in throughout the Chicago area, the US and Internationally.
South Loop Loft contracts Third Party Delivery Providers for White Glove Delivery services, with furniture delivery time to most locations within the contiguous states of 10 - 20 business days, but in some circumstances up to 4 weeks. White Glove Delivery includes delivering the item to the designated place within the home and removal of all debris.
By Completing A Purchase through South Loop Loft you acknowledge that responsibility of your purchase transfers to the Third Party delivery provider of your choice at the time of pickup. Items left over 30 Calendar days will become the property of South Loop Loft, with no credits or refunds issued. Customers take responsibility for item condition at the point of pick-up
LOCAL DELIVERY
South Loop Loft can provide Local Delivery in the Chicago and Surrounding areas through Third Party Delivery Providers; rates begin at $125. Local messenger services are also available for smaller and medium sized goods. Delivery Invoices must be paid prior to the item going out for Delivery. Responsibility of the goods transfers to the Delivery provider at the time of pickup from our showroom. If expedited delivery is needed, rates may vary.
INTERNATIONAL WHITE GLOVE DELIVERY
South Loop Loft has partnerships with several International White Glove Shipping Companies. We would be happy to provide you with a quote for your shipment + manage the logistics after your purchase. International Shipping quotes may take several days to obtain from our partners.
FED EX + UPS SHIPPING
Items that are eligible for shipping via UPS or FedEx will be mailed within 5 days of payment. Items will be insured and will be shipped as Signature Required upon Delivery, unless otherwise noted by the customer.
Please understand that delays in shipments via USPS, Fed Ex or UPS are not the fault of South Loop Loft. If you would like to ensure an item arrives by a certain date, we will assist with expedited delivery. Items that are Returned to us due to lack of signature upon arrival or incorrect delivery addresses, will be re-charged a Shipping Fee in order to re-ship. Items that are lost in the mail or stolen following delivery are not the responsibility of South Loop Loft, nor can we be held liable for replacing the item. We will happily assist in filing a claim with the Mail Provider. Clients are responsible for any insurance deductibles involved in an insurance claim.
LOCAL PICKUP
Goods purchased locally are available for pickup from our showroom or warehouse and must be picked up in 7 days from the commitment of the sale. Pick up hours are Monday - Friday 10-6pm and Saturday, 11-5pm. Purchased items left at South Loop Loft over 7 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pickup. Items left over 30 Calendar days will become the property of South Loop Loft, with no credits or refunds issued. Customers take responsibility for item condition at the point of pick-up
STORAGE SERVICES
If you need a good stored; South Loop Loft provides short term storage (6 months or under) for most items. Customers will be charged a relocation fee + a monthly storage fee that is dependent on the size and nature of the item. Please contact us for further information.
ADDITIONAL TERMS + DAMAGED GOODS
South Loop Loft is not responsible for damage, theft, loss or otherwise that occurs after the item has been purchased. South Loop Loft is not responsible for damage, theft, loss or otherwise that occurs as a result of shipping or White Glove Delivery. South Loop Loft is not responsible to refund, restore or replace inventory that may experience damage, theft, loss or otherwise as a result of White Glove Shipping, Ground Shipping through Fed Ex, UPS or USPS, Local Third Party Delivery Providers or South Loop Loft staff assisting with load in or pick up. South Loop Loft will assist in coordinating shipping as a service to our clients but the Third Party Delivery Providers bear full responsibility for the items. By completing a purchase, the client is responsibility for any insurance deductibles related to filing an insurance claim.
If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of purchase.
We suggest that all clients fully inspect their item at the time of delivery and before the delivery providers leave the home. In the rare event that an item arrives damaged, please call our showroom immediately so we can begin the claim process. In order for us to assist in a resolution and file a claim, we will need to receive detailed photos within 24 hours. Please also take photos of the damage and shipping material and keep the original shipping packaging. South Loop Loft will file a formal claim with the Third Party White Glove Delivery Provider. South Loop Loft is not responsible to provide refunds for goods damaged, lost or stolen by Third Party Providers.