shipping + returns
Thank you so much for visiting South Loop Loft. We work hard to provide you with a smooth buying experience and want each guest to be delighted with their purchase.
The majority of items we sell are vintage, unless otherwise stated. Some signs of wear are expected, including items described as in excellent vintage condition. We strive to disclose all signs of wear. If you have any questions about a piece and it’s condition, please contact us for additional photos and details.
Please understand that all sales are final. If you have any hesitations prior to purchase or would like more details, we would love to share more photos and answer any questions!
Are you located in the Chicago or surrounding area? Some items are eligible for delivery via South Loop Loft or our local delivery partners. Contact us if you have questions.
Shipping & Handling
Shipping quotes and free shipping are only for locations within the 48 contiguous United States. For other locations or International Shipping, please contact us for a quote.
Will ship via Fedex, UPS or USPS within five business days following payment.
Will ship via White Glove door-to-door delivery and may take two to six weeks to reach their destination. If an item requires expedited shipping, additional costs will incur. We work with several reliable White Glove Delivery Providers who travel between Chicago and the East Coast bi-weekly; as well as the West Coast. We are happy to work with the shippers of your choice should you have a preference.
All items shipped via Fed Ex, UPS or USPS are insured up the allowable value. All items shipped via White Glove Delivery Providers are covered under the insurance of the White Glove Delivery Provider. In the rare event that an item arrives damaged, please let us know immediately so we can begin the claim process. Please take photos of the damage and shipping material and keep the original shipping packaging.