shipping + returns
Thank you so much for visiting South Loop Loft. We work hard to provide you with a smooth buying experience and want each guest to be delighted with their purchase.
CONDITION OF ITEMS
The majority of items we sell are vintage, unless otherwise stated. Some signs of wear are expected, including items described as in excellent vintage condition. We strive to disclose all signs of wear. If you have any questions about a piece and it’s condition, please contact us for additional photos and details prior to purchase.
Please understand that all sales are final. If you have any hesitations prior to purchase or would like more details, we would love to share more photos and answer any questions! South Loop Loft neither assumes nor offers any warranty on vintage, or refinished/reupholstered items after they are retrieved from its studios.
SHIPPING & HANDLING
South Loop Loft provides Shipping + Delivery services locally in throughout the Chicago area, the US and Internationally. South Loop Loft contracts Third Party Delivery Providers for White Glove Delivery services. The listed purchase price does not include the the cost of shipping or delivery. Please contact our team for a quote.
White Glove Shipping Throughout the U.S
White Glove Delivery time frames throughout the US range from 1 - 4 weeks, depending on the delivery location. Responsibility for the goods transfers to the Third Party Delivery Provider at the time of pickup from our showroom or warehouse. Items that must be delivered via White Glove Delivery Provider include large and medium sized furniture, particularly heavy items and items of a certain value.
If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of pick-up.
South Loop Loft can provide Local Delivery in the Chicago and Surrounding areas through partnerships with professional Third Party Delivery Providers. Local Delivery costs begins at $125. Local messenger services are also available for smaller and medium sized goods. Delivery Invoices must be paid prior to the item going out for Delivery. Responsibility of the goods transfers to the Delivery provider at the time of pickup from our showroom. If damage occurs in transit, South Loop Loft will file a claim with the Third Party Delivery Provider. South Loop Loft is not responsible for damage in transit.
If expedited delivery is needed, rates may vary.
International White Glove Delivery
South Loop Loft has partnerships with several International White Glove Shipping Companies. We would be happy to provide you with a quote for your shipment + manage the logistics after your purchase. International Shipping quotes may take several days to obtain from our partners.
Fed Ex + UPS Shipping
Items that are eligible for shipping via UPS or FedEx will be mailed within 5 days of payment. Items will be insured and will be shipped as Signature Required upon Delivery, unless otherwise noted by the customer.
Please understand that delays in shipments via USPS, Fed Ex or UPS are not the fault of South Loop Loft. If you would like to ensure an item arrives by a certain date, we will assist with expedited delivery but we cannot be held responsible for items once they have been accepted by the shipping carrier. Items that are Returned to us due to lack of signature upon arrival or incorrect delivery addresses, will be re-charged a Shipping Fee in order to re-ship. Items that are lost in the mail or stolen following delivery are not the responsibility of South Loop Loft, nor can we be held liable for replacing the item. We will happily assist in filing a claim with the Mail Provider.
Goods purchased locally are available for pickup at from our showroom or warehouse. Goods must be picked up in 7 days from the commitment of the sale. Pick up hours are Tuesday - Friday 10-6pm and Saturday, 11-4pm. Purchased items left at South Loop Loft over 7 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pickup. Items left over 30 Calendar days will become the property of South Loop Loft, with no credits or refunds issued. Customers take responsibility for item condition at the point of pick-up
If you need a good stored; South Loop Loft provides short term storage (6 months or under) for most items. Customers will be charged a relocation fee + a monthly storage fee that is dependent on the size and nature of the item. Please contact us for further information.
In the rare event that an item arrives damaged, please let us know immediately so we can begin the claim process. Please take photos of the damage and shipping material and keep the original shipping packaging.