Showroom Manager

For nearly a decade, South Loop Loft has been the go-to resource for interior designers nationwide, offering an award-winning collection of European vintage furnishings, an immersive showroom experience, and unparalleled service to the design trade. At South Loop Loft, you’ll join a vibrant, passionate team dedicated to collaboration, innovation, and excellence. We foster professional growth and provide an inspiring workplace where your contributions directly shape our success.

We are seeking an experienced Showroom Manager to lead our team, optimize showroom performance, and implement strategic initiatives to elevate the South Loop Loft experience. This role is ideal for a dynamic, results-oriented professional with a proven track record in luxury sales, team leadership, and operational management.

Location: South Loop Loft Showroom, Chicago
Employment Type: Full-Time, On-Site

Role Overview

The Showroom Manager will oversee sales, the showroom experience, inventory management and customer service, ensuring seamless daily operations. You’ll have the opportunity to design and execute strategies that enhance profit margins, build strong client relationships, and strengthen our brand presence in the design community. A passion for high-end interior design and a commitment to excellence are essential for success.

Key Responsibilities

Strategic Leadership

  • Lead and mentor a team of 7+ employees in Ecommerce, Sales, Inventory Management, Warehouse Operations, Administrative Support + Merchandising 

  • Conduct weekly team meetings and individual check-ins to align on strategy, track progress, and foster team engagement.

  • Oversee recruitment, onboarding, and training to cultivate talent and maintain a high-performing team.

  • Develop and implement growth strategies, including sales outreach, trade program membership expansion, and partnership opportunities.

Showroom Performance & Client Engagement

  • Maintain South Loop Loft’s luxury standards through impeccable showroom presentation and visual merchandising.

  • Build relationships with high-value clients and showroom visitors, turning interactions into long-term partnerships.

  • Host exclusive events such as private shopping experiences, brand collaborations, and Trade Program events

  • Monitor showroom KPIs (foot traffic, conversion rates, average transaction size) to identify opportunities for improvement.

Sales 

  • Set and achieve monthly and annual sales targets through collaboration and strategic planning with the Sales Team + Ownership

  • Partner with marketing freelancers and agencies to execute campaigns, including email marketing, social media outreach, and product launches.

  • Serve as the primary contact for PR initiatives and influencer collaborations.

  • Support e-commerce growth by overseeing product collection launches and omnichannel strategies.

Operations & Financial Management

  • Collaborate with accounting teams to review P&L statements, analyze financial trends, and implement cost-saving initiatives.

  • Oversee accurate inventory management and ensure compliance with all operational protocols.

  • Manage facilities, vendor relationships, and regulatory compliance, driving operational excellence.

  • Streamline processes by integrating innovative technologies to enhance efficiency.

Team Culture & Professional Development

  • Foster a collaborative, inclusive, and dynamic work environment through team-building activities and professional development opportunities.

  • Mentor part-time shop assistants, empowering them to thrive as contributors to the showroom’s success.

  • Organize regular training sessions to elevate team expertise in client engagement and product knowledge.

Qualifications

  • 5+ years of management experience in sales, retail, or operations, ideally in luxury interiors or a design-related field.

  • Strong knowledge of the luxury marketplace with a client-first approach to customer service.

  • Proven ability to lead and inspire diverse teams while creating an inclusive and supportive work environment.

  • Exceptional organizational, leadership, and communication skills.

  • Familiarity with Airtable, Shopify, and QuickBooks is highly valued, but we welcome candidates eager to learn these systems.

Perks & Benefits

  • Competitive salary based on experience.

  • Employer-matched 401(k) plan.

  • BCBS healthcare and dental insurance.

  • Generous PTO, including December 24–January 1 off.

  • Summer Fridays and a dog-friendly office environment.

  • Opportunities for professional development, trade shows, and networking events.

  • Annual performance-based bonuses and additional special project bonuses.

  • Access to exclusive industry events and mentorship programs.

  • Annual stipend for professional development.

  • Opportunities for travel to Europe and engagement in design trade experiences.

Why You’ll Love This Role

  • Lead with Purpose: Implement your vision, shape the team’s success, and play a pivotal role in South Loop Loft’s growth and legacy.

  • Dynamic Environment: Thrive in a design-forward space filled with creativity, collaboration, and innovation.

  • Long-Term Potential: As the company continues to grow, this role offers pathways to take on greater leadership responsibilities.

  • Supportive Team Culture: Be part of a close-knit, values-driven team that celebrates collaboration and excellence.

How to Apply

If you are ready to lead with passion and make a meaningful impact, send your resume and cover letter to: careers@southlooploft.com

South Loop Loft is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where every team member can thrive.

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